1. Right to Refuse Service
Nashrovers reserves the right to refuse service to any individual or group at its sole discretion. The safety, comfort, and well-being of our passengers and staff are our top priorities. Service may be declined due to, but not limited to, disruptive behavior, violations of these terms, or any circumstance deemed unsafe or inappropriate by our team.
2. Booking Requirements
All reservations must include accurate information regarding the number of passengers and the amount of luggage. This allows us to assign the appropriate vehicle and ensure a smooth and comfortable travel experience. Misrepresentation may result in delays or cancellation of service without refund.
3. Payment Policy
Nashrovers primarily accepts card payments to ensure both convenience and safety for our clients. Please note that all invoices may include a 20% driver gratuity, a 3% transaction fee, and any applicable airport fees. Our goal is to ensure secure and seamless transactions for all our services. All quoted prices are base rates.
4. Cleanup Fees
A minimum cleanup fee of $150 will apply for any excessive mess or the presence of bodily fluids in the vehicle. Nashrovers reserves the right to determine the appropriate fee based on the severity and nature of the cleanup required.
5. Damage Responsibility
Passengers are fully responsible for any damage caused to the interior or exterior of the vehicle during the course of the service. Charges for repairs or replacements will be assessed and invoiced accordingly.
6. Service Cancellation Due to Extreme Road Conditions
In the event of severe weather or hazardous road conditions, Nashrovers may cancel scheduled rides to ensure the safety of all parties. Affected clients will be notified promptly, and options for rescheduling or a full refund will be provided.
7. Refund Policy
Full refunds (minus transaction and standard inconvenience fees of $35) are available for cancellations made at least 24 hours in advance of the scheduled service.
Cancellations within 24 hours of the scheduled ride may not be eligible for a refund.
All refunds will be processed using the original form of payment.
8. Ride Rescheduling Policy
We understand that plans can change. Clients are welcome to request a rescheduling of their ride after confirmation, subject to availability.
However, if the rescheduling request cannot be accommodated and the client opts to cancel, a refund may not be issued.
9. Flight Delay Policy
In the event of flight delays, Nashrovers will make every effort to accommodate adjusted pickup times while considering other scheduled rides. However, for delays resulting in pickups between 9:30 PM and 7:30 AM, an after-hours additional fee of $25 may apply.
10. Early Flight Arrival Policy
In the event of an early flight arrival, Nashrovers will make every effort to adjust your pickup time while keeping other scheduled rides in mind. Please notify us via text as soon as possible regarding any changes.
While we strive to accommodate all requests promptly, a wait time may occur if our drivers are assisting other clients at the time of your arrival.
11.Reschedule/Changes & Cancellations
You may request changes before the free cancellation window closes, if we have availability. After that window closes, changes may require a new booking and the original trip will still be billed.
12. Correct Information
Customers are responsible for reviewing their booking confirmation to ensure all details are accurate. If there are any errors, they must be corrected by replying via email or text at least 24 hours before the scheduled pickup. Nashrovers will not be held responsible for service issues caused by incorrect or incomplete information. Failure to provide the correct details within this time frame may result in confusion, and no refund will be issued.
13. No-Show Policy
If passengers do not arrive at the scheduled pickup time: We will first send a text and then attempt to call the phone number provided in your booking form. The driver will wait up to 25 minutes at the pickup location. After this period, the service will automatically end and no refund will be issued. If you wish for the driver to continue waiting beyond 25 minutes, hourly rates will apply (please contact us in advance for current hourly rates).
14. Mechanical Issues
If a vehicle breaks down during service, Nashrovers is not liable for delays. We will work with you to reschedule or make up the lost time at a later agreed date.
15. Car Seats
Car seats are available upon request for $25 each, subject to availability. Customers are responsible for installing the car seat and assume all liability for its use. While we clean and maintain them, Nashrovers is not responsible for skin reactions, rashes, or issues from prior use. We recommend customers bring their own car seats whenever possible.
16. Smoking, Eating & Cleaning
No smoking or eating is permitted in any Nashrovers vehicle. A cleaning fee starting at $350 will be applied in the event of: Burns on seats or carpets Spills from food, coffee, or other beverages
