1. Right to Refuse Service
Nashrovers reserves the right to refuse service to any individual or group at its sole discretion. The safety, comfort, and well-being of our passengers and staff are our top priorities. Service may be declined due to, but not limited to, disruptive behavior, violations of these terms, or any circumstance deemed unsafe or inappropriate by our team.
2. Booking Requirements
All reservations must include accurate information regarding the number of passengers and the amount of luggage. This allows us to assign the appropriate vehicle and ensure a smooth and comfortable travel experience. Misrepresentation may result in delays or cancellation of service without refund.
3. Payment Policy
Nashrovers primarily accepts card payments to ensure both convenience and safety for our clients. Please note that all invoices may include a 20% driver gratuity, a 3% transaction fee, and any applicable airport fees. Our goal is to ensure secure and seamless transactions for all our services. All quoted prices are base rates.
4. Cleanup Fees
A minimum cleanup fee of $150 will apply for any excessive mess or the presence of bodily fluids in the vehicle. Nashrovers reserves the right to determine the appropriate fee based on the severity and nature of the cleanup required.
5. Damage Responsibility
Passengers are fully responsible for any damage caused to the interior or exterior of the vehicle during the course of the service. Charges for repairs or replacements will be assessed and invoiced accordingly.
6. Service Cancellation Due to Extreme Road Conditions
In the event of severe weather or hazardous road conditions, Nashrovers may cancel scheduled rides to ensure the safety of all parties. Affected clients will be notified promptly, and options for rescheduling or a full refund will be provided.
7. Refund Policy
Full refunds (minus transaction and standard inconvenience fees of $35) are available for cancellations made at least 24 hours in advance of the scheduled service.
Cancellations within 24 hours of the scheduled ride may not be eligible for a refund.
All refunds will be processed using the original form of payment.
8. Ride Rescheduling Policy
We understand that plans can change. Clients are welcome to request a rescheduling of their ride after confirmation, subject to availability.
However, if the rescheduling request cannot be accommodated and the client opts to cancel, a refund may not be issued.
